Frequently Asked Questions
For details of Your Order or Some actions such as Cancel, Return. Please click here.
- Product Related Queries/Policy
- Order Related Queries
- Order Modification/Cancellation
- Delivery Related Queries
- Return or Exchange
- Voylla Store
- Other
Product Related Queries
What is guarantee of the colors /plating used in the product?
Polishing and plating is a cost-effective solution to give the products real look. However, these are prone to wear and tear with time. To prolong the life of these products, we advise following care instructions:-
- These products are meant for occasional usage, 24x7 usage will only reduce the life of the product.
- Do not expose these products to perfumes, deodorant, soap or other items containing chemicals. These can harm the plating of the products.
- Normal water would not harm these products unless the water has very high content of fluoride in it. Do not wear these products while swimming, as chlorine will harm the plating of these products.
- After usage, wipe with clean, dry cloth to remove the dirt or perspiration from products.
- You can store these products wrapped in cotton. Do not use velvet bags and boxes.
- Store these products flat. Do not hang.
Will the actual product look/feel be different from the image which is displayed on the website?
You will receive the same product which is being displayed. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.
Are these products not allergic to skin?
No, the products sold by Voylla are skin friendly and hence do not cause allergy.
How can I measure my ring size?
To measure the ring size, take a string of thread and wrap it around the finger at its base and mark a point where it completes one circle. Measure the length of the thread on a ruler. Find the ring size in the conversion chart for the corresponding length. For conversion chart click:
https://cdn.shopify.com/s/files/1/0610/9472/3750/files/size_charts_app_rings.jpg?v=1651234502
How can I measure my bangle size?
To measure the bangle size, take a measuring tape and wrap it around the wrist, and mark a point where it completes one circle. Note the measurement on the tape. Find the bangle size in the conversion chart for the corresponding length. For conversion chart click: https://cdn.shopify.com/s/files/1/0610/9472/3750/files/size_charts_app_bracelets.jpg?v=1651234736
(For example: If the length of the tape is 6.76 inches then 2/2 will be the correct bangle size for you)
Order Related Queries
Want to know order details?
You can check details of your Recent Orders in your My Account Section. Click here to review your orders.
Where is my order? / How to track my order?
You can track your order by the simple steps mentioned below:
- Go to Recent Orders.
- Select the Order you want to track.
- You can view the status of your order.
How can I gift wrap my order and add a special message?
While viewing your order cart, you can choose gift wrap option below products and you can also add special message in the provided box.
I am unable to login to my account
Whenever you place an order on www.voylla.com for the first time, your account is created on the site. You can login using your email id or phone number. If you remember your password, you can use the same to login. If you do not remember the password, you can login to your account by generating an OTP.
I am unable to view all my orders in my account
If you have contacted our customer service team to help you with an order, such orders might not show up in your my account section. Please contact us at +91 7676111022.
What are the shipping charges?
Voylla provides free delivery on all items if your order total is equal to or more than Rs. 299/-. For orders below that Rs. 50/- is charged towards shipping charges.
How to apply coupons?
You can apply the given coupon by clicking on “Apply coupon” option available on the right side of the products while viewing your cart.
Why is COD not available at my location?
We work with almost all of the leading courier service providers in India. Unfortunately, there is a small set of PIN codes which are not supported by COD deliveries by any of the courier partners. You can either choose to place a prepaid order or else can provide an alternative address where the COD service is available.
How can I move a product from Wishlist to cart?
You simply add your product from Wishlist by clicking on the Add To Cart button at the bottom of the product.
Pay through vouchers or coupons?
Gift voucher is something through which you can pay for your order whereas using/ applying coupons will provide you a certain discount on your order value.
Order Modification/Cancellation
How can I change my delivery address?
You can change the delivery address of the order until we have started processing the order.You can change the delivery address by following steps:-
- Click on Recent Orders.
- Select the Order in concern.
- Make respective changes by clicking on “Modify address” button; if you couldn’t view this button then your order is under process.
How can I add/ remove one or more products?
To add or remove any product in Recent order, please contact us at +91 7676111022.
How to change my payment method?
If you want to change your COD order to a prepaid order, Please contact us at +91 7676111022.
How to cancel my order?
You can cancel your placed order by doing the following:
- Click on Recent Orders
- Select the order
- You can click cancel button to cancel the order.
How can I update contact number for my order?
Please contact our customer service agent at +91 7676111022.
Delivery Related Queries
What if I am unavailable at the time of delivery?
If you are unavailable to take the delivery, please contact us and we will be happy to arrange delivery on next day.
Will the delivery boy arrive to deliver the product with prior information?
Both Voylla and the courier company would inform you via SMS when your order is dispatched for the delivery. Generally, delivery boy comes with prior information but in case does not inform you, he will re-attempt the delivery next day with prior intimation.
Is open delivery available?
Sorry, due to safety and security of your product, we do not encourage open deliveries. But we do have an easy 10-day return policy for the same, you may return or exchange the product in case of any issue within 10 days from the Date of Delivery.
Return Or Exchange
What are the conditions for return/ Exchange process?
The following products shall not be eligible for return or replacement under this 10 Day Replacement Guarantee:-
- Any jewelry that exhibits physical damage to the box or to the product.
- Any jewelry that has been washed
- Any jewelry not in its original condition
- Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How can I return an order?
Every piece of jewelry sold at Voylla.com is covered under our 10-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 10 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at help@voylla.com or call us on +91 76761 11022, within 10 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.Returning of the product can be easily done by the following steps:-
- Click on Recent Orders.
- Select the order to be returned
- To get the refund of the order select return and provide your required bank details.
- Click on submit
How can I Exchange an order?
You can easily exchange your product by following these simple steps:-
- Click on Recent Order
- Select the order to be exchanged
- Select exchange option and select the required product
- Click on submit
Return pickup is still pending?
Once the return request is made, product will be picked-up between 2-3 working days. If not done, please call us at +91 7676111022 and we will arrange it rightaway.
How will I get my refund?
If your order was COD, we will credit the amount in your bank account (provided by you), In case of an online payment, we’ll credit the amount into the same account through which you have paid. The refund will be initiated after receiving of the returned product at Voylla.
Want to know refund status?
You can check the refund status of your order by the following easy steps:-
- Go to Recent Orders
- Select the Order in concern
- You can view the status of your order.
Where to submit bank details for refund?
You can submit the bank details while placing the return request for the order in your Recent Order.
Why Return pick up is not available on my address?
Apologies, we don’t have pick up facilities at some pin codes, but you can self-ship the product with invoice and you will get the reimbursement up to Rs.100/- for the same.
Will I be reimbursed, if I self-ship my order for return?
In case if you have self-shipped the order then we can refund up to Rs. 100/- as a reimbursement once you share the receipt copy with us at help@voylla.com with your order details.
Where should I self-ship the product to Return or Exchange?
ou can self-ship the returning product at the address given below:-
Voylla Fashion Pvt. Ltd.
J 449/450,RIICO Industrial Area,Sitapura
Near Chatrala Circle
Jaipur,
Rajasthan,
302022
India
Mobile: +91-767611102
Why my refund is not processed even after pick-up?
Usually it takes 5-7 days for the refund to be processed in your respected bank account once the product is picked up. If confirm that you have submitted your bank details by contacting us at +91 7676111022.
Other
What if I want to sell my products on Voylla?
You can email your proposal to merchandise@voylla.com with the product images.
What if I want to buy in bulk / wholesale from Voylla?
Please send your requirement on help@voylla.com and our support team will get back to you. You can email your proposal to bizdev@voylla.com.
How can I register for Affiliate program?
Affiliates are the partners who redirect their customers to buy Voylla Products. These affiliates typically have their own website and show Voylla Products on their website. If the customer is interested in buying those products, they would click on the link of the affiliate website and will be redirected to Voylla.
We reward these affiliate partners with certain percentage of the order value if the customer who have come from their website to Voylla.com and makes a purchase. To register as an affiliate partner, please check this link https://www.voylla.com/affiliate/register. We will track all orders that come from this URL. On total conversion value we will provide you the pre-agreed affiliate commission on net sales.
